Messages - Secure Communication on the Platform!
Communicate directly with advertisers and seekers through the platform! WhatsApp-style conversations, automatic notifications, and secure messaging.
Messaging System - How Does It Work?
What Is the Messages Feature?
The indo.rent messaging system allows you to:
- 💬 Write directly to advertisers about properties
- 🔒 Communicate securely within the platform
- 📧 Get email notifications about new messages
- 🗨️ WhatsApp-style conversations - Trackable conversation threads
Who Can Use It?
- ✅ Seekers - Can write to advertisers
- ✅ Advertisers - Can reply to inquiries
- ✅ Everyone - Only login required
Sending a Message - Simple Steps
Where Can You Send a Message From?
From Property Details Page
- Click the "Contact" button
- The form automatically fills with advertiser and property data
From Messages Page
- Start a new conversation
- Select the recipient
What Does the Message Form Include?
Fields to Fill:
- 👤 Recipient - Automatically filled (advertiser's name)
- 📝 Message content - Maximum 2500 characters
- ✅ Validation - Automatic check before sending
💡 Tip: Be specific and polite! Write exactly what interests you, when you'd like to view, etc.
Content Moderation - Security for Everyone
Why Do We Moderate?
The system automatically removes contact information from messages so that:
- 🔒 Communication stays within the platform
- ✅ Everyone is safe
- 🤝 It's fair for all users
What Does the System Filter?
- 📧 Email addresses
- 📱 Phone numbers
- 🏠 Addresses
How Does Moderation Work?
Automatic Process
- 📝 You write the message
- 🤖 The system checks the content
- 🔍 Recognizes contact information
- ✂️ Replaces with placeholders (e.g., —EMAIL-)
- ✅ Sends the moderated message
💡 Important: If the message contains prohibited information, the system indicates to try again with moderated content!
WhatsApp-Style Conversations
How Does the Conversation System Work?
Conversation Grouping
- 👤 User-based - Separate conversation with each user
- 🏠 Property-based - If discussing a specific property
- 📊 Multiple conversations - With the same user about multiple properties
Conversation Display
- ⬆️ Newest on top - Fresh conversations first
- 🔵 Unread counter - See how many unread messages you have
- 📅 Chronological order - Time-based display
- 💬 Thread support - Natural conversation threads
Conversation Keys - How Is It Organized?
Unique Keys
User A + User B + Property X= Conversation 1User A + User B + Property Y= Conversation 2
💡 Example: If you're interested in 3 different villas from the same advertiser, you'll have 3 separate conversations with them!
📧 Email Notifications - Don't Miss Anything!
Automatic Notifications
When Do You Get Email?
- ✉️ For every new message
- 🔔 Immediately when someone writes to you
- 🌍 Multilingual - According to your language
SendGrid Integration
- 📬 Professional email service
- ✅ Reliable delivery
- 📊 HTML and text format
- 🔗 Direct links to the message
Email Content - What Does It Include?
The email is available in three languages (Indonesian, English, Hungarian)
Subject: New message from [Sender's name]
You've received a new message from [Sender's name] regarding the property [Property address].
Message: [Message content]
View and reply: [Link]
Managing Messages - Clear Interface
Messages Page Features
Conversations List
- 💬 All active conversations - In one place
- 📝 Latest message - See the last message
- 🔵 Unread counter - How many new messages you have
- ⬆️ Newest on top - Fresh conversations first
Opening a Conversation
- 📜 Complete history - See all messages
- ✅ Read/unread - Status indicator
- 💬 Reply function - Write a new message
- 🏠 Property information - If discussing a specific property
Message Actions
📖 Mark as Read
- Automatic: When you open the message
💬 Send Reply
- Thread-based: Reply to specific message
- Context: The conversation continues
- Moderation: Same content filtering
Security Measures
Content Security
Double Protection
- 🛡️ Frontend check - Immediate feedback
- 🛡️ Backend check - Detailed moderation
- 🔍 Aggressive filtering - Recognizes all tricks
- 📝 Audit trail - Moderation history tracking
User Security
Access Control
- 🎫 Authenticated access
- 🔐 Permission check - Only see your own messages
- 🚫 Spam protection - Rate limiting
- 📜 GDPR compliance - Data protection
Why Use Messages?
User Benefits:
For Seekers
- 🏠 Ask specifically about the property
- 📅 Arrange viewing time
- 💰 Negotiate the price
- 📝 Clarify details
For Advertisers
- 💬 Respond quickly to inquiries
- 📊 Track conversations
- 🤝 Build relationships
- ⭐ Professional communication
How to Use? - Quick Guide
Sending a Message
- 🏠 Go to the property page
- 📧 Click the "Send Message" button
- ✍️ Write your message
- ✅ Check - Don't provide prohibited information
- 📤 Send - Click the "Send" button
Reading Messages
- 💬 Go to "Messages" menu item
- 📋 Review conversations
- 🔵 Click on a conversation
- 📖 Read the messages
- 💬 Reply - Write a new message
Frequently Asked Questions
Why can't I send my phone number?
For security reasons, the platform doesn't allow it. Use the messaging system!
Do I get notified about new messages?
Yes! We automatically notify you via email.
Can others see my messages?
No! Only you and the recipient can see them.
Can I delete messages?
Not currently, but we're working on it!
How many messages can I send?
No limit, but there's spam protection against excessive sending.
What happens if I send prohibited information?
The system automatically filters it and indicates to modify it.
How long are messages stored?
Indefinitely, until you delete your account.
Can I reply to old messages?
Yes! Every conversation thread can be continued.
Summary
Communication Features
- Secure messaging with moderated content
- WhatsApp-style conversations
- Thread support for natural communication
- Email notifications in 3 languages
Security Features
- Content moderation
- Double validation
- Platform rules enforcement
- GDPR compliance
User Experience
- Intuitive interface
- Real-time notifications
- Responsive design
- Error handling