Contact - We'll Help with Anything!
Contact us easily! Automatic data filling for logged-in users, guests can also write to us!
Contact Menu - How Does It Work?
What Is the Contact Feature?
The Contact page allows you to
- 📧 Send an email message to our support team
- 💬 Ask anything about the platform
- 🐛 Report bugs
- 💡 Suggest new features
- 🤝 Request help with anything
Who Can Use It?
- ✅ Logged-in users - Automatic data filling
- ✅ Guests - Only with email address
Logged-in Users - Quick Contact
Automatic Data Filling for Logged-in Users
| Field | Where From | Example |
|---|---|---|
| 📝 Name | firstName + lastName | John Smith |
| Registration email | john.smith@email.com | |
| 📱 Phone | Profile phone number | +36 20 123 4567 |
💡 Advantage: No need to retype your data - just write the message!
Contact Form for Logged-in Users
Fields to Fill
Automatically Filled
- ✅ Name - From your profile (editable)
- ✅ Email - From your profile (editable)
- ✅ Phone - From your profile (editable)
To Fill
- 📝 Subject - What is the message about?
- 💬 Message - Describe your question or problem
Example:
- Name: John Smith ✅ (automatic)
- Email: john.smith@email.com ✅ (automatic)
- Phone: +36 20 123 4567 ✅ (automatic)
- Subject: Editing property listing
- Message: Hi! I'd like to modify my listing's price, but can't find the edit button. Can you help?
How to Send a Message?
Simple Steps:
- 👤 Log in to your account
- 📞 Go to the "Contact" menu item
- ✅ Check the automatically filled data
- 📝 Write the subject
- 💬 Write the message
- 📤 Click the "Send" button
- ✅ Done! We'll notify you by email about the response
🌐 Non-logged-in Users - Guest Contact
What Can You Send as a Guest?
Available Features:
- 📧 Send email - Only with email address
- 💬 Write message - Questions, problems
Limitations:
- ❌ No automatic data filling
- ❌ No phone number field
- ✅ Only name, email, and message
Contact Form for Guests
Fields to Fill
- 📝 Name - Your name
- 📧 Email - Your email address (needed for response)
- 📝 Subject - What is the message about?
- 💬 Message - Describe your question
Example:
- Name: John Smith
- Email: john.smith@email.com
- Subject: Registration question
- Message: Hi! The registration email isn't arriving. What should I do?
How to Send a Message as a Guest?
Simple Steps:
- 📞 Go to the "Contact" menu item (without logging in)
- 📝 Fill in all fields
- ✍️ Write your question or problem
- 📤 Click the "Send" button
- ✅ Done! We'll respond by email
💡 Tip: Provide a real email address so we can respond!
📧 What to Write in the Message?
Good Message Characteristics:
✅ Be Specific
- "I can't edit my listing" ✅
- "Something doesn't work" ❌
✅ Provide Details
- What device are you using? (phone, computer)
- What browser? (Chrome, Safari, Firefox)
- When did the problem occur?
- What error message did you see?
✅ Attach Relevant Information
- Listing number or link
- Screenshot of the error
- Your username or email address
Examples of Good Messages:
Technical Problem
Subject: Image upload error when posting listing
Message: Hi! When I try to post a listing and upload images, I get an error message after the 3rd image: "Upload failed". I'm using Chrome browser on laptop. The images are JPG format and around 2 MB. Can you help?
Billing Question
Subject: Invoice missing
Message: Hi! I paid for Premium subscription 3 days ago (128,000 IDR), but haven't received the invoice by email yet. The transaction ID is: TRX-ABC123456. Could you resend it?
General Question:
Subject: Highlighting duration question
Message: Hi! I'd like to know if the Highlight highlighting automatically expires after the 7-day period, or can I extend it? Thanks!
Expected Response Time
| Category | Response Time | Priority |
|---|---|---|
| 🚨 Urgent problems | 2-4 hours | High |
| 🐛 Technical bugs | 4-8 hours | Medium |
| 💬 General questions | 12-24 hours | Normal |
| 💡 Feature suggestions | 24-48 hours | Low |
💡 Tip: Responses are faster during business hours (9:00-18:00 CET)!
Other Contact Options
You can also reach us other ways
Direct email: support@indo.rent
💬 Chat (Coming Soon!)
- Live chat support
- Instant responses
- Available during business hours
📱 Social Media
- Facebook: @IndoRent
- Instagram: @indo.rent
- LinkedIn: Indo.rent
Frequently Asked Questions
How long until you respond?
Usually within 12-24 hours, in urgent cases within 2-4 hours.
Do you respond on weekends too?
Yes, but slower. Best to write on weekdays.
Can I send a screenshot?
Yes! Attach it to the message or send separately by email.
What should I do if no response arrives?
Check your spam folder and write again after 48 hours.
Can I also contact by phone?
Currently only email, but we're working on phone support.
Can I send multiple questions in one message?
Yes, but structure them (number them)!
Can I request technical help as a guest?
Yes, but help is faster and more efficient when logged in.
When to Contact Us?
Contact is recommended if:
✅ You have a technical problem
- Something doesn't work
- You see an error message
- You can't log in
✅ You have a billing question
- Invoice is missing
- Payment problem
- Refund request
✅ You're stuck with account management
- Password reset problem
- Profile modification help
- Subscription management
✅ For general questions
- Using features
- Platform operation
- New features
✅ You have a suggestion
- New feature idea
- Development suggestion
- User experience improvement
Summary
Logged-in Users
- ✅ Automatic data filling
- ✅ Name, email, phone pre-filled
- ✅ Only subject and message needed
Guest Users
- ✅ Email sending option
- ✅ Fill in name, email, subject, message
- ❌ No automatic filling
Response Time
- 🚨 Urgent: 2-4 hours
- 🐛 Technical: 4-8 hours
- 💬 General: 12-24 hours